Consulting and troubleshooting

We know how difficult it can be trying to address a bullying or harassment issue. They are generally complex and highly charged with emotion. People often down-play issues, but sometimes over-play issues as well. Sometimes the target has also engaged in retaliatory bullying. Sometimes it might be the perpetrator who has come to see you. All may not be as it seems. It is important to maintain a focus on safety, fairness and dignity.

Some advice that might help in the initial phase is;

  • Take the issue seriously even if it is down-played
  • Take some notes but keep these confidential at this stage
  • Ask open questions – “What has happened that you see as bullying or harassment?” “How long has it been happening?” “How have you tried to deal with it so far?” “What do want to see happen?”
  • Don’t jump to conclusions or make assumptions based on one view
  • Tell the person (if possible) you will consider what they have told you and get back to them as soon as possible

If you need some confidential advice then email WAVE, This email address is being protected from spambots. You need JavaScript enabled to view it. . Generally we will get back to you within 24 hours. There is a charge for time if it is over 15 minutes. Most of the time cases can be dealt with using phone, email, skype combinations. If it prevents people retaliating, taking sick leave, resigning, taking Personal Grievances and other costly exercises, then it may well be worth it.

Six Tools You Need To Handle Bullies PDF Document