Equipping Contact Persons at Work (2 days)

Contact persons are employees within an organisation who are trained to be first points of contact for anyone who wants to talk about bullying or harassment issues, and who may not be ready to raise issues with management. The Contact person’s role involves provision of information and basic support within the work environment. Contact persons are trained to listen non-judgmentally, provide information on workplace bullying and harassment, discuss options with people, assist in decision making, and maintain strict confidentiality. They also act as catalysts for change, challenging mind-sets and spreading the message of zero tolerance.


  • The role of a Contact Person within an organisation
  • Key attributes of Contact Persons
  • What bullying and harassment is and is not
  • Definition elements
  • Effects on people and organisational culture
  • Types of perpetrators
  • Options for dealing with it – personally, informally, formally
  • Managerial interventions that nip things in the bud
  • Traps and pitfalls
  • Confidentiality and privacy, defamation traps
  • Personal safety and boundary management
  • Listening skills – facilitating rather than fixing
  • Process outline
  • Support and accountability
Time: Two full days (8.30am - 4.30pm)
Numbers: Up to 12 attendees

Public Training Schedule for 2015

The Contact Person workshops are normally provided "in-house" however some organisations are interested in sending individuals to a public workshop and to pay at a per-person rate. The following dates have been set for 2015.

March 24,25         Auckland

July 14,15           Auckland

September 10,11     Auckland

To inquire about costs or register for any of these workshops please email This email address is being protected from spambots. You need JavaScript enabled to view it.  

 If you are interested in exploring how to set up a Contact Person programme please request by email and a free article will be sent to you.

Six Tools You Need To Handle Bullies PDF Document